Cancellation Policy

Major credit cards are required when you reserve any spa service or package. 

 

We will require your first and last name, room number (if applicable), phone number, email address, and credit card number with valid expiry date, card holder full name, CVV code, and postal code. You credit card will not be charged until you receive your service (with the exception of group reservations). However, a minimum of 24 hours notice is require to make any changes to your reservation. If you failed to show up without prior notification, 100% of the full-service cost plus HST will be applied your credit card. You will be receiving a gift certificate in equal amount, which you can use toward a future visit at the Majestic Angel Spa within six months.

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Your credit card information is strictly confidential.

For group reservations (> 2 persons scheduled together), we require 48 hour notice to change or cancel your reservation. 50% of the service charge will be applied to your credit card at the time of booking.
 

For arrivals more than 15 minutes late, spa reserves the right to modify or reschedule your reservation. In most cases, this can result in your service time being reduced by the time you have been late for, but charged for the full amount of regular service. For instance, if you are 15 minutes late to your one hour massage, you will receive a 45 minutes of service, but charged for the full hour.

Appointment Reminders are available!  We offer email reminders for your appointments which are sent out approximately 24 hours before your appointment upon request.

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For online bookings, not including HST and gratuities. However, your credit card will be charged at the time of booking by PayPal, you have to pay the HST to the spa. You can be not refunded through PayPal for cancellations, but you can receive a raincheck to be used within 6 months. Also subject to our cancellation policy described in the paragraphs.

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Refund Policy

We are dedicated to satisfy the needs of our clients. However, completed services and Gift Cards are not refundable. We will do our best to work out a solution if you are not satisfied with your service or purchase.

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Cancellations for online books, which are in compliance with our cancellation policy, can not be refunded, but customer can receive a raincheck to be used within 6 months.

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Due to COVID-19, no Cancelations on same days, else we will charge for the service in full.

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Credit card required upon booking appointment 25%, no-show charged 50%.

Privacy Agreement

We take privacy seriously and take all necessary measures to protect your information.

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These Privacy Terms govern the manner in which majesticangelspa.com collects, uses, maintains and discloses information collected from customers. This privacy policy applies to the site and all products and services offered by majesticangelspa.com.

majesticangelspa.com will not share or advance in any way, the information we collect with sources outside our company unless we are mandated by law or using the information for our own internal use to continue with the development and enhancement of our e-commerce business to make your shopping experience a better one.

 

What We Collect

Personal Identification Information (PII) Majestic Angel Spa may collect PII from Users in a variety of ways, including, but not limited to: when Users visit our site and register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, when appropriate, name, email address, mailing address, phone number, and or credit card information. Purposes for the collection of Personal Information are the following:

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• To process, deliver, bill for, and collect payment for purchase products;

• To facilitate your purchase with our affiliated service providers;

• To anticipate and resolve problems with your service; and

• To update you on changes to our services or products, including new promotions.

 

Non-personal Identification Information (NPII) When you access our webpage, Majestic Angel Spa will automatically collect certain non-identifying information, which will be collected without your knowledge or consent. Such collection is performed by most webpages, and will not allow you to be personally identified. For example, Majestic Angel Spa utilizes “cookies”, which do not contain any personal information that allows you to be identified, but which contains certain statistical information. You can instruct your computer to inform you whenever a cookie is being sent, or you can disallow cookies through you web browser. If you do choose to disallow cookies, some features of this webpage may not function, or your ability to choose some of the options may be limited.

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How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information (not linked to any personal identification information (PII)) regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as secure payment gateways or sending out newsletters.
 

The Site includes links to other websites whose privacy policy may differ from those of majesticangelspa.com. If you submit personal information to any of these websites, your information is governed by their privacy policies. We suggest that you read the privacy policy of any website you visit.

 

Changes to this privacy policy

majesticangelspa.com may make changes to this Privacy Policy as needed from time to time. We encourage Users to check this page for any changes and to stay informed about how we are working to protect the personal information we collect.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and our Terms & Conditions. We reserve the right, at our sole discretion, to update, change or replace any part of these terms. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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Terms and Conditions

Definitions
“Seller” means Majestic Angel Spa Inc.
“Buyer” means the person who purchases Goods from the Seller.
“Faulty” means containing a fault or defect, imperfect or defective
“Goods” means the goods or services which the Seller sells to the Buyer.
“Order” means the Buyer’s offer to purchase Goods from the Seller, as submitted by the Buyer to the Seller via the Order page on the Website.
“Order Confirmation” means the Seller’s electronic confirmation that it will sell Goods to the Buyer in accordance with an Order from the Buyer.
“Order Shipment” means the Seller has issued an electronic confirmation that the Buyer’s Order has been assigned a tracking number and is scheduled to be sent on the next available courier pick-up.
“Purchase Price” means the price to be paid by the Buyer for the Goods, as set out in the Order Confirmation, and any applicable sales, use, excise, goods and services / harmonized and other taxes, freight, shipping and handling.
“Sales Event” means the time period which begins at such time and date determined by the Seller where the Seller advertises a particular Good on the Website or otherwise and is accepting Orders for such Goods, and ending on the time and date determined by the Seller where the Seller stops accepting Orders for such Goods.
“Special Conditions” are any terms and conditions imposing additional restrictions, obligations and/or conditions on any Orders that are set out in the Order Confirmation.
“Terms and Conditions” means these terms and conditions of sale, the Order Confirmation, including any Special Conditions and any policy referred to herein.
“Site” means majesticangelspa.com and all pages on the website.

 

Basis of Sale

• By submitting an Order—registered or as a guest, the Buyer is bound by these Terms and Conditions.

• These Terms and Conditions and any document referenced form the entire agreement between the parties for the Ordering and the purchase and sale of Goods.

• Any variation of these Terms and Conditions by the Buyer will only bind the Seller if agreed in writing between authorized parties of the Seller and the Buyer.

 

Orders and Acceptance

• All Orders require acceptance by the Seller. The Buyer’s Order constitutes an offer to purchase Goods at the Purchase Price in accordance with these Terms and Conditions, and is not binding on the Seller unless and until the Seller has issued an Order Confirmation. The Buyer may cancel an Order, even if an Order Confirmation has been received.

• The Seller reserves the right to reject the Buyer’s Order in whole or in part without any liability to the Buyer, for any reason or for no reason, as determined by the Seller in its sole discretion, including if the Goods are unavailable due to unique circumstances (including Orders exceeding reasonably anticipated demand), or are in imperfect condition at the expected time of shipment.

• The Seller may reject or cancel an Order for which an Order Confirmation has been issued for the following reasons:

  • The advertised price and/or Purchase Price on the Website, the Order and/or the Order Confirmation is incorrect due to a typographical error, software error, failure to update, or inaccurate information received by the Seller from any person, including the Buyer or for any other reason;

  • Orders received by the Seller for a particular Good exceed the in stock position of the goods

  • The description of the Goods on the Website, the Order and/or the Order Confirmation is incorrect due to a typographical error, software error, failure to update, or inaccurate information received by the Seller from any person or for any other reason.

  • All content on the Website, including any descriptions, specifications, drawings, photographs or prices of the Goods, is published for guidance only. The Buyer acknowledges that the Seller is not liable for mistakes in such information. The Buyer’s sole remedy in such event is to return the Goods in accordance with the return procedure set out below.

• In the event of a rejection or cancellation of an order, the Seller has no liability or obligation to the Buyer whatsoever, including any obligation to source an alternate supplier of the Goods, find replacement Goods, and/or pay any consideration to the Buyer.

• The Seller may make minor modifications / substitutions in the design and specification of the Goods at any time without notice to the Buyer, even if an Order Confirmation has been issued. The Seller will advise the buyer by email of any changes that effect the overall usage and or structure of the product and the buyer may choose to cancel the order at that time.

 

Advertised Price, Payment, Currency and Shipping

• All published prices shown on the Website are exclusive of applicable sales, use, excise, goods and services / harmonized and other taxes, freight, shipping and handling. Any such fees and charges that are charged to or collected by the Seller are added to the published price, as shown in the Order Confirmation and are the responsibility of the Buyer.

• If the Goods are shipped to a location outside of Canada, there may be additional export/import duties, tariffs, charges, taxes and other fees which are levied on the Goods. The Buyer is responsible for payment of any such amounts. Please note that the Seller has no control over these amounts Please contact your local customs office for further information before placing your order.

• The Buyer will pay the Purchase Price in accordance with the procedures set out in the Seller’s website.

• Payment is only accepted by authorized credit cards, Visa Debit, MasterCard Debit or authorised Term Agreements. The Seller will place a pre-authorization on the Buyer’s credit card, Visa Debit or MasterCard Debit upon Order Submission. Upon Order Shipment, the Buyer’s credit card, Visa Debit or MasterCard Debit will be charged for the Order. Any Buyer with a term agreement will have the Order charged against their account upon Order Shipment.

• All prices shown are Canadian Dollars, other than for Buyers in United States, for whom prices are shown in US funds. Buyers in Canada will be charged in Canadian funds. All other Buyers will be charged in U.S. dollars. The Buyer is responsible for any variations and fluctuations in the exchange rate between U.S. dollars and Buyer’s local currency and any exchange fees charged by Buyer’s credit/debit card company.

 

Delivery

• The place for delivery of the Goods will be set out on the Order Confirmation.

• Any dates quoted for delivery of the Goods are estimates only. The Seller will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.

• In the event that the quantity of Goods delivered is less than the quantity of Goods as indicated on the accompanying invoice the Buyer shall accept the Goods delivered, shall note the shortage on the carrier’s bill of lading, if possible, and shall notify the Seller of the shortage within 3 days of delivery. For clarity, the Buyer may not reject the Goods or any part of them solely on the grounds of short delivery of an Order. The Buyer shall be responsible to pay for such delivered Goods.

• If the Goods are alleged to be damaged on delivery, a description of the alleged damage must be given in writing to the carrier at the time of delivery, if the alleged damage is obvious upon receipt, the Buyer must notify the Seller of the damage within three (3) business days of delivery.

• The Buyer must notify the Seller of any short delivery or Goods damaged in delivery, in writing, within three (3) business days of delivery. The Buyer must also provide proof of damage, in the form of an electronic image. If the Buyer fails to do so within this time, the Goods are deemed to be delivered in good condition and in the quantities set out on the invoice.

• In each case, the notification must include the invoice number, Order Confirmation number, delivery note number and details of the claim. In the case of a valid claim for damaged Goods, the Seller may, in its sole discretion, replace the Goods in whole or in part or refund to the Buyer the Purchase Price (or an appropriate proportion of the Purchase Price) as per the Buyer’s original method(s) of Purchase.

• Damaged Goods must be returned to the Seller.

• In the case of a short shipment, other than a shipment that has been partially cancelled, the Seller shall deliver the outstanding portion of the Order.

• In either case, the Seller will thereafter have no further liability to the Buyer for the short shipment or damaged Goods.

 

Risk and Property

• Risk of damage to or loss of the Goods will pass to the Buyer on delivery at the address set out in the Order Confirmation.

• In the case where no signature or other proof of receipt is required by the carrier, all such Orders reported as delivered by the carrier shall be deemed to be delivered to and received by the Buyer. The Seller is not responsible for any lost or stolen Orders; the Buyer is solely responsible for selecting a secure delivery location.

• In the case where a signature or other proof of receipt is required by the carrier upon delivery, any signature on that document, or other proof of receipt, will constitute conclusive evidence of delivery of the Order to the Buyer.

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Limitation of Liability

• The Seller, its agents, employees, subcontractors and suppliers will not be liable to the Buyer for any indirect, incidental, special or consequential loss or damage, any loss of profit, loss of opportunity or revenue, or other claims for compensation whatsoever directly or indirectly arising out of or in connection with these Terms and Conditions, including any Order or Order Confirmation, including any failure or delay in performing any obligation hereunder, and/or including with the sale of the Goods or their use by the Buyer. Nothing in this limitation of liability shall limit or exclude any liability of the Seller for death or personal injury caused by the Seller’s negligence.

• The liability of the Seller, its agents, employees, subcontractors and suppliers with respect to any and all claims arising out of the performance or non-performance of the Seller’s obligations in connection with these Terms and Conditions, shall not exceed, in the aggregate, the Purchase Price (excluding applicable sales, use, excise, goods and services / harmonized and other taxes, freight, shipping and handling) for such Goods. Such amount shall be the Buyer’s sole remedy, and the Seller’s sole liability for such matters.

• This webpage may contain links to other webpages that are operated by third parties, and are not under the control of the Seller. Seller is not responsible for, and expressly excludes all liability with relation to these linked webpages which you access at your own risk, and Majestic Angel Spa makes no representations, warranties or conditions concerning the linked webpages or their contents.

• This limitation of liability shall prevail over any conflicting or inconsistent provision contained in any provision of these Terms and Conditions.

 

Notice

• Any notice given or made under these Terms and Conditions will be in writing.

• A notice will be deemed to have been duly given or made as follows:

  • if sent by personal delivery, including a nationally recognized courier (signature required upon receipt), upon delivery at the address of the receiving party;

  • if sent by mail, five clear business days after the date of posting; or

  • if sent by email, the first business day after mailing.

• A “business day” means a day, other than a Saturday or a Sunday

• For the purpose of these Terms and Conditions, notices will be given to the Seller at its address set out in P1, for the attention of the Company Secretary.

• Notices will be given to the Buyer at the address to which the Goods have been delivered.

• The Seller and the Buyer may notify each other of a change in their name, relevant addressee and address in accordance with this section. This notification will only be effective on:

  • the date specified as the date on which the change is to take place; or

  • if no date is specified or the date specified is less than five clear business days after the date on which notice is given, the date falling five clear business days after notice of any change has been given.

 

Governing Law and Jurisdiction

• To the extent permitted by law and except if restricted or prohibited by law, these Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein without giving effect to the choice of laws provision thereof.

• The parties expressly exclude the operation of the United Nations Convention on Contracts for the International Sale of Goods.

• These Terms and Conditions apply to the extent permitted by law and unless restricted or prohibited by law. The Buyer may have additional rights in its local jurisdiction that these Terms and Conditions cannot change. If any term or provision in the agreement is found to be void or unenforceable, including for reasons of being against public policy, by a court of competent jurisdiction, then the offending provision shall be deemed modified to the extent necessary to make it valid and enforceable. If the offending provision cannot be so modified (including if the court elects not to do so for any reason), then the same shall be deemed deleted in its entirety, and the remainder of these Terms and Conditions shall survive with the said offending provision eliminated.

• NOTHING IN THESE TERMS AND CONDITIONS SHALL OPERATE TO DENY OR LIMIT ANY RIGHTS OF, OR THE SELLER’S LIABILITY TO, ANY BUYER WHO IS A CONSUMER AS DEFINED PURSUANT ANY APPLICABLE LEGISLATION IN THE BUYER’S LOCAL JURISDICTION, WHICH RIGHTS SUCH BUYER MAY HAVE AT LAW. IN THE EVENT OF CONFLICT BETWEEN THESE TERMS AND CONDITIONS AND ANY SUCH RIGHTS, THE LATTER SHALL PREVAIL IN FAVOR OF THE BUYER.

 

Privacy

• The Buyer consents to the collection, use and disclosure of the Buyer’s personal information by the Seller and its third party providers and distributors in accordance with the terms and for the purposes set forth in the Privacy Policy at majesticangelspa.com the terms of which are hereby incorporated by reference. The Buyer agrees that the terms of such policy are reasonable.

• The use of this webpage is subject to the Majestic Angel Spa Privacy Policy. By accessing this webpage, you agree that you have read and consent to be bound not only to this Agreement, but also to the Privacy Policy.

 

Copyright & Uses

• You acknowledge and warrant that any information you may post, transmit or submit to this webpage does not: (i) infringe on your rights; (ii) infringe on a third party’s rights, specifically but not limited to any intellectual property rights, or any other confidential or proprietary right; and (iii) constitute a criminal offence or give rise to civil liability. Additionally, you acknowledge and warrant that you will not knowingly post, transmit or submit any information that will cause damage to either the webpage or to any other user.

• Your rights with regard to accessing this webpage may be terminated or restricted at any time at the sole discretion of Majestic Angel Spa. Majestic Angel Spa is not required to give you advance notice or explanation for the termination. This termination shall be in addition to any other rights that Majestic Angel Spa may choose to enforce.

• All materials displayed or otherwise accessible through this website are owned by the seller and third party content suppliers, and are protected under the applicable copyright and trademark laws of Canada and elsewhere. You hereby agree not to print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use. Nothing in this Agreement shall be construed as granting you a license for anything other than your personal use.

 

Disclaimer
Under the law, use of this webpage is at the user’s own risk, and Majestic Angel Spa hereby disclaims any representations or warranties (express, implied, or statutory) with regards to the webpage and your purchase of any products hereunder. This webpage is provided “as is”, and may contain errors, inaccuracies, viruses, or bugs, and this webpage may be up to date, and therefore, is not to be relied upon. Specifically, Majestic Angel Spa does not warrant that the product description, pricing, or any information presented being accurate. This exclusion applies to, but is not limited to, warranties of mechantibility, quality and fitness for a particular purpose. Should anyone choose to download any content from this webpage, it should be done at one’s own risk.

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